We are currently experiencing an issue affecting fax transmission from MYLE.

Users may experience their faxes automatically failing during transmission.

The issue has been reported to our fax service provider and is currently under investigation.

Temporary workaround:

You can temporarily use an alternate fax provider in MYLE by following these steps:

Go to the Settings tab in MYLE. Scroll down to the Communication – Fax Numbers section. Under Fax Numbers, select the fax number ending with (SRFAX).

We thank you for your patience and will keep you informed of any developments regarding this situation.

The MEDFAR Team

Please do not reply to the sender of this service notice.

The incident has been resolved.

If you temporarily selected an (SRFAX) fax number as a workaround, you may now switch back to your usual fax number under Settings – Communication – Fax Numbers.

Thank you for your patience and understanding.

The MEDFAR Team

Please do not reply to the sender of this service notice.

We are currently experiencing an issue affecting access to the DSQ in MYLE for clients in Quebec.

Users may be unable to access the DSQ or experience slowness when using it through MYLE.

Our initial observations indicate that the issue also appears to be affecting DSQ production services. We are currently awaiting official confirmation of the source of the incident.

We thank you for your patience and will keep you informed of any developments regarding this situation.

The MEDFAR Team

The DSQ Service Center has confirmed that an incident is currently affecting the DSQ production services.

DSQ technical teams are currently working to restore service as quickly as possible.

We thank you for your patience and will keep you informed of any developments regarding this situation.

The DSQ Service Center has confirmed that this incident has been resolved. Thank you for your patience.