Notice #513724
Underway

Scheduled Maintenance – ClinicAid API Services

Began:

The scheduled maintenance is now underway. We will keep you updated on its progress.

Our billing partner ClinicAid will be performing routine database maintenance on Monday, November 9, 2026.

Maintenance Window:

  • British Columbia (UTC-7): Monday, November 9, from 9:00 PM to 10:00 PM
  • ON & QC (EST / UTC-5): Monday, November 9, 11:00 PM – Tuesday, November 10, 12:00 AM (midnight)

During this maintenance window, users may experience intermittent API downtime affecting the ClinicAid integration within MYLE. We are monitoring the update closely and will provide status confirmation once all services are fully operational.

  • MYLE EMR
  • MYLE Analytics
  • MYLE Patient Portal
  • Laboratory Results
  • CRDS
  • Teleplan
  • DSQ
  • RAMQ
  • ClinicAid Integration
  • CareWay AI Scribe Integration
Previous Incidents

[Resolved] MYLE - Unable to Open Forms

Began: Ended: Duration:
  • MYLE EMR

We are currently experiencing an issue affecting the opening of forms in MYLE.

Some users may currently be unable to open forms.

An investigation is currently underway to determine the source of the issue and restore service as quickly as possible.

We thank you for your patience and will keep you informed of any developments regarding this situation.

The MEDFAR Team

Please do not reply to the sender of this service notice.

Please note that this issue is also affecting access to CNESST forms and CRDS in MYLE.

The incident has been resolved. Thank you for your patience.

No further notices from the past 7 days.