The Dossier Santé Québec (DSQ) Service Centre has informed us of planned maintenance involving service interruptions during the following periods:

• Friday, May 1, 2026, from 10:00 p.m. to Saturday, May 2, 2026, at 6:00 a.m.
• Saturday, May 2, 2026, from 10:00 p.m. to Sunday, May 3, 2026, at 6:00 a.m.

All Dossier Santé Québec (DSQ) and SécurSanté services will be unavailable during these periods. DSQ information will therefore not be visible in MYLE via the MSA.

Unavailable Services

DSQ Viewer:

• Viewing a user’s health information using the DSQ Viewer.

Medications:

• Viewing medications.
• Transmission of medication-related information.

Laboratory:

• Viewing laboratory results.
• Transmission of laboratory results.
• Laboratory pilot environment (EPL).

Imaging:

• Viewing written reports of imaging exam results.
• Viewing imaging domain images.
• Receiving indexing information in the Imaging Registry.

SécurSanté Authentication:

• Access to the Québec Vaccination Registry using the SécurSanté authentication key.

Self-Service Portal (PLS):

• Unlocking a SécurSanté authentication key via security questions or with the assistance of an Identity Verification Agent (IVA).
• Renewing the security certificate associated with the SécurSanté authentication key.
• Managing security questions.
• Updating contact information.

SécurSanté:

• Viewing, updating, and verifying identities.
• Creating a SécurSanté authentication key.
• Creating, modifying, and renewing your organization’s SécurSanté security certificate (object certificate).

If needed, you may contact the DSQ Service Centre:

• centre_de_services_dsq@sante.quebec
• Québec City region: 418-780-4208
• Montréal region: 514-687-3612
• Elsewhere in Québec: 1-888-330-3023

Thank you for your collaboration,

The MEDFAR Team

Please do not reply to the sender of this service notice.

The scheduled maintenance is now underway. We will keep you updated on its progress.

The maintenance is now complete. Thanks for your patience.

The Dossier Santé Québec (DSQ) Service Centre has informed us of planned maintenance involving service interruptions during the following periods:

• Friday, May 1, 2026, from 10:00 p.m. to Saturday, May 2, 2026, at 6:00 a.m.
• Saturday, May 2, 2026, from 10:00 p.m. to Sunday, May 3, 2026, at 6:00 a.m.

All Dossier Santé Québec (DSQ) and SécurSanté services will be unavailable during these periods. DSQ information will therefore not be visible in MYLE via the MSA.

Unavailable Services

DSQ Viewer:

• Viewing a user’s health information using the DSQ Viewer.

Medications:

• Viewing medications.
• Transmission of medication-related information.

Laboratory:

• Viewing laboratory results.
• Transmission of laboratory results.
• Laboratory pilot environment (EPL).

Imaging:

• Viewing written reports of imaging exam results.
• Viewing imaging domain images.
• Receiving indexing information in the Imaging Registry.

SécurSanté Authentication:

• Access to the Québec Vaccination Registry using the SécurSanté authentication key.

Self-Service Portal (PLS):

• Unlocking a SécurSanté authentication key via security questions or with the assistance of an Identity Verification Agent (IVA).
• Renewing the security certificate associated with the SécurSanté authentication key.
• Managing security questions.
• Updating contact information.

SécurSanté:

• Viewing, updating, and verifying identities.
• Creating a SécurSanté authentication key.
• Creating, modifying, and renewing your organization’s SécurSanté security certificate (object certificate).

If needed, you may contact the DSQ Service Centre:

• centre_de_services_dsq@sante.quebec
• Québec City region: 418-780-4208
• Montréal region: 514-687-3612
• Elsewhere in Québec: 1-888-330-3023

Thank you for your collaboration,

The MEDFAR Team

Please do not reply to the sender of this service notice.

The scheduled maintenance is now underway. We will keep you updated on its progress.

The maintenance is now complete. Thanks for your patience.

Hello, Some users may currently experience slowness when batch scanning documents in MYLE. We are currently investigating this intermittent issue. We apologize for any inconvenience this may cause and thank you for your patience.

The MEDFAR Team

Please do not reply to this message.

We have confirmed there is a problem and are working to resolve it.

The incident has been resolved. Thank you for your patience.