The DSQ Service Centre has informed us that a scheduled maintenance operation will take place on June 18, 2025, between 4:00 and 7:00. This planned system improvement may cause temporary disruptions to certain Dossier Santé Québec (DSQ) services.

Expected Impacts

DSQ Viewer:

• Viewing a user's health information through the DSQ Viewer.

Medication:

• Viewing medications.
• Transmitting information related to medications.

Laboratory

• Viewing laboratory results.
• Transmitting laboratory results.
• Laboratory Pilot Environment (EPL).

Imaging

• Viewing written reports of imaging exam results.
• Viewing imaging data.
• Receiving indexing information from the Imaging domain registry.

SécurSanté Authentication

• Accessing the Québec Vaccination Registry using the SécurSanté authentication key.

Self-Service Portal (PLS)

• Unlocking a SécurSanté authentication key using security questions or assistance from an Identity Verification Agent (AVI).
• Renewing the security certificate present on the SécurSanté authentication key.
• Managing security questions.
• Updating contact information.

SécurSanté

• Consulting, updating, and verifying identities.
• Creating a SécurSanté authentication key.
• Creating, modifying, or renewing the SécurSanté security certificate for your organization (object certificate).

Thank you. MEDFAR Clinical Solutions

Please do not reply to the sender of this service notice.

The scheduled maintenance is now underway. We will keep you updated on its progress.

The maintenance is now complete. Thanks for your patience.

We have identified an issue affecting MYLE Analytics, which is currently causing the reporting tool to be inaccessible.

Our team is actively working to resolve the issue as quickly as possible. We will keep you informed of any significant updates or once full functionality is restored.

We sincerely apologize for any inconvenience this may cause and appreciate your patience.

– The MEDFAR Clinical Solutions Team

Please do not reply to the sender of this service update.

The incident has been resolved. Thank you for your patience.